Quote:
Originally Posted by Azziane
Not a single word on helping the players victim of the bug?

I have not experienced any kind of roll back myself... But I talked to a GM who actually told me that item loss, no matter what the cause, is not, ever, reimbursed. XP loss will not be investigated either, to see who qualifies for reimbursement?

I can understand that with the amount of coding a game generates it might be difficult to figure out which line is causing all this. And asking us to report bugs and help you guys fix your game is all good. But you could, at the very least, give players losing XP (up to two fucking levels apparently) the hope that they will get it back. That reimbursement is, in fact, a Sigil policy. That you are giving the whole bug fixing thing priority but that you are not giving up on individual problems.

I only commented on the coding side of things because I'm a programmer. I'm not familiar with our reimbursement policies. Please don't take it to mean I/Sigil only care about fixing the bug; it's just not my personal authority to do anything otherwise.


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