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Originally Posted by Aurael
A few questions.

What kind of information the SOE Tech Support forum will contain? Will it be the main source for downtime and service break announcements, or will they be on the vanguardsoh.com front page or somewhere else?


The tech support forums will be a means for players to assist one another with common issues when trying to run/patch/install Vanguard. The SOE Knowledgebase will also contain answers to common problems with solutions from SOE/Sigil QA. We will make sure service announcements/server status/etc. are all readily accessible and obvious.

Quote:
Will all the Affilated site bulletinboards contain the same forum structure, such as one forum for Announcements, one for Future Development, and so on, to which the Devs and GMs mass post the same important questions and answers? In addition to these, there would be the site specific forums. This might help in finding posts of interest more easily.
If you look at Dungeons and Dragons Online forums, they are structured, but I still find it difficult to find any official answers there. There's thread after thread after thread postings and it is difficult to find official answers or truths amongst them, and that's only one site.
We will make it as easy as possible for you to find important information quickly via our main community site, however, the fansites are not required to structure their sites in a manner that is simmilar to one another.


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