SOE hat es sich zur Aufgabe gemacht den Kundensupport weiterhin zu verbessern und auszubauen, so zeigt sich dies nun in einem verbesserten System, wie Anfragen an GameMaster und SOE bearbeitetwerden. Mittels einer Weboberfläche kann jeder seine und auch anderer einsehen.

    In order for Sony Online Entertainment to provide you with the best possible customer service we will be integrating a new  SOE Customer Service interface into EverQuest II.

    The integration of the SOE Customer Service interface allows us to provide you with a Unified Front of customer support where all forms of service will have the same general look and feel in a centralized location. You´ll also be able to view support and service requests in an archived history regardless of how you contacted us or what game you contacted us about!

    Contacting us has become easier as well, all customers will be able to login to the support interface with their station name and password – users coming directly from a game client will have their information automatically passed to the system. Also since the interface will be web based this means you´ll be able to contact in game support regardless if your server is online or not. While some issues may require the servers to be online in order for us to help, this does give us the chance to help assist and correspond with you with other issues.

    An added benefit of the SOE Customer Service interface is that it allows us the opportunity to provide you with faster response times for your questions. An example would be issues which need quicker response times such as community standards and stuck characters will always be answered quicker due to priority.


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